Refund policy

Artificial Flowers, Grass, Vertical Gardens, Plants, Bonsai, Bushes, Vines, Creepers, Deck Tiles, WPC, Wood/teak/sheesham Wall Panels, Sculpture, Plant Pots, and Accessories.

Non-Returnable

Due to the consumable nature of these products, they cannot be returned.

However, in an exceptional case that you receive a damaged, defective, or different item, we will issue a refund/ credit note or a free replacement within 30 working days, as appropriate. Before granting a refund/credit note or replacement, we may contact you to determine the extent of the damage or defect in the product. For more info, please find below our detailed returns policy.

A return will be processed only if the following conditions are met:

The product was not damaged while in your possession;
The product is identical to what was shipped to you;
The product is returned in its original packaging (including the brand’s/box/packaging, MRP tag, invoice, user manual, warranty card, etc.)
Orders once placed, cannot be cancelled. In some situations, including cases when customers buy by mistake, such as erroneous model or color of goods ordered or incorrect product ordered, products may not be eligible for return.

Note: If you receive a product that is damaged or defective, you can notify us within 12 hours with the video and snapshot of the product. Kindly mail us at sales@aavanagreens.com or Whatsapp at 8920988620.