Free Shipping Above 499 | India Delivery

Start typing and hit Enter

Shopping Cart

0

Your shopping bag is empty

Go to the shop
logo
image/svg+xml image/svg+xml 0
Close

FAQ

Home FAQ

GENERAL QUESTIONS

What types of products do you offer?
We offer a wide range of artificial greenery and decking solutions, including artificial grass, artificial plants, artificial bushes, artificial vines, artificial creepers, artificial vertical gardens, artificial bonsai arrangements, WPC (wood plastic composite) deck tiles, Pots, and acacia wooden deck tiles.
Do your products require any maintenance?
Our artificial products require minimal maintenance. For outdoor items, occasional cleaning to remove dust and debris is recommended. Deck tiles may require regular sweeping and occasional washing to maintain
What is your DIY Balcony package?
Our high-quality DIY balcony package is a complete Do It Yourself product range to help you save costs on Installations and it comes with DIY kit and proper installation guidance. Also for detailed installation support you can watch the installation video links.
Is artificial grass safe for pets and children?
Absolutely! Our artificial grass is made from non-toxic materials and is safe for both pets and children to play on.
Can I customize the size and shape of artificial plants and bushes?
Many of our products can be customized to fit your specific needs. Please contact our customer support team for more information on customization options.
Can the artificial grass and vertical garden be used outdoors?
Yes, our artificial grass & vertical gardens are UV-resistant and designed to withstand outdoor conditions.
Are the pots included with the artificial bonsai arrangements?
Yes, all our artificial bonsai arrangements come with beautifully designed pots included.
How do I install WPC deck tiles?
WPC deck tiles are easy to install with a click-and-lock system, requiring no special tools or adhesives. Simply snap the tiles together over a flat surface.
How do I maintain acacia wooden deck tiles?
Regular cleaning and occasional application of a wood oil or sealant will help maintain the appearance and longevity of your acacia wooden deck tiles.
What are your shipping options and costs?
We offer standard and expedited shipping options. Shipping costs are calculated at checkout based on the weight of your order and your location. Free shipping is available on orders over a certain amount, which is specified on our shipping policy page.
Can I track my order?
Yes, once your order is shipped, you will receive a logistics receipt via watsapp/email that you can use to monitor the delivery status.
How do I exchange an item?
If you need to exchange an item, please contact our customer support team. They will assist you with the process if applicable for the said product.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive the returned item in perfect condition. The refund will be issued to the original payment method.
What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team immediately with proper proof. We will arrange for a replacement or refund and cover any associated shipping costs.
Are your products suitable for both indoor and outdoor use?
Yes, our products are designed for versatility and can be used both indoors and outdoors. However, specific products have particular uses, and we recommend checking the product descriptions for detailed information.
How long do your artificial plants and grass last?
Our high-quality artificial plants and grass are designed to be durable and long-lasting. With proper care, they can maintain their appearance for several years.
Can artificial grass be installed on any surface?
Artificial grass can be installed on a variety of surfaces, including soil, concrete, and decking. Proper preparation of the base is crucial for a successful installation
How do I clean artificial plants and bushes?
Cleaning artificial plants is simple. Use a soft brush or a damp cloth to gently wipe off any dust or may be use blow air dryer.
How do I install an artificial vertical garden?
Installation is straightforward and can be done using screws, nails, or adhesive hooks, depending on the surface. Many product comes with detailed installation instructions along with DIY Kit. Also you can watch the installation video links for better understanding.
Do artificial bonsai look realistic?
Yes, our artificial bonsai are crafted to closely mimic the appearance of real bonsai flower pots, providing a realistic and zero-maintenance alternative
What are WPC deck tiles made of?
WPC deck tiles are made from a blend of wood fibers and plastic, offering the look of wood with enhanced durability and weather resistance.
Are acacia wooden deck tiles weather-resistant?
Yes, acacia wood is naturally resistant to water and weather, making it a great choice for outdoor decking.
Can deck tiles be installed over existing flooring?
Yes, deck tiles can be installed over most existing flooring, including concrete, stone, and other flat surfaces. Ensure the base is clean and level for best results.
How long does delivery take?
Standard delivery typically takes 5-7 business days, while expedited delivery takes 2-3 business days. Delivery times may vary depending on your location and the availability of the products.
What is your return policy?
We accept returns within 7 days of purchase. The items must be in their original condition and packaging. Please visit our return policy page for detailed instructions on how to initiate a return.
Who pays for return shipping?
If the return is due to a defect or error on our part, we will cover the return shipping costs. For other returns, the customer is responsible for the return shipping costs.
Can I cancel or modify my order?
Orders can be cancelled or modified within 24 hours of placing them. Please contact our customer support team as soon as possible to make changes to your order.